CRM

All in one in CRM, from maintenance ​plan, service ticket, electronic service ​report, request and manage spare ​part, service contract and more

Automated ​report

Analyzing your customer service ​using automatic reports to ​pinpoint what needs to be ​improved

Automated ​process

Accelerate Your Customer Service with ​Automation and AI Technology

By utilizing applied automation and AI ​technology, you can streamline your ​daily tasks and provide optimal ​management of equipment across all ​markets. This will result in faster, more ​efficient customer service.

Knowledge ​center

Your engineering teams often face the challenge of knowledge ​gaps in their work. Valuable experience is lost when an engineer ​leaves, and the absence of an expert for guidance and advice on ​troubleshooting can be a critical setback.

These frustrating issues are now a thing of the past with ​Knowledge Center model. Leveraging LLMs (Large Language ​Models) and a wealth of data provided by manufacturers and CRM ​systems, our AI Bot now serves as a technical advisor for your ​engineering team. The Knowledge Center acts as an ever-present ​expert, bridging knowledge gaps and ensuring continuity of ​expertise, regardless of personnel changes. Embrace the future of ​technical problem-solving with our innovative solution!"

I am a biomedical engineer, ​a service manager

As a biomedical engineer, I bring over 12 years of rich experience in the diagnostics and ​life science industry. My journey in this field is driven by an endless love for engineering ​and technology, which has been the cornerstone of my professional growth and ​contributions. My expertise extends beyond technical skills, as I've played a pivotal role ​in innovating and developing effective products and solutions that significantly ​contribute to business development.

Notably, I have spearheaded the creation of a CRM system for the customer service ​department, designed comprehensive market reports, and implemented automation ​processes within the customer service domain. These initiatives have not only ​streamlined operations but have also enhanced overall efficiency and effectiveness. My ​commitment to innovation and excellence in the biomedical engineering field reflects ​my dedication to pushing boundaries and delivering impactful results.